Hello Forest - 1926
Establishment of call Center "Hello Forest - 1926" had proved to be a prominent step in building and transform forest governance in Maharashtra state within a short span of time it has successfully registered compliance on variety of issues and concerns raised by citizens across the state.
The Directorate of Information Technology, Govt of Maharashtra has empanelled M/S SAAR IT Resources Pvt. Ltd. Services to provide citizen contact services to Departments. This helped the Maharashtra forest Depart in selecting an operator which was having prior experience working with government department in handling citizen class regarding services provided.
All inbound calls on 1926 diverted to a toll free number 1800225364. The calls received at the call center are categorized as below:
Emergency call (Poaching / animal rescue / Man - Animal conflict, large scale illegal felling, forest fires, illegal grazing encroachment on forest land)
Complaints/queries related to the above 5 categories are forwarded to the respective DCF/ ACF on their mobile numbers.Non-emergency helpline services.
Advantages of Hello Forest Helpline create awareness about forest. Call Center contribution for 4 crore plantation drive.
