Hello Forest - 1926 Helpline

Hello Forest - 1926

Establishment of call Center "Hello Forest - 1926" had proved to be a prominent step in building and transform forest governance in Maharashtra state within a short span of time it has successfully registered compliance on variety of issues and concerns raised by citizens across the state.

The Directorate of Information Technology, Govt of Maharashtra has empanelled M/S SAAR IT Resources Pvt. Ltd. Services to provide citizen contact services to Departments. This helped the Maharashtra forest Depart in selecting an operator which was having prior experience working with government department in handling citizen class regarding services provided.

All inbound calls on 1926 diverted to a toll free number 1800225364. The calls received at the call center are categorized as below:

Emergency call (Poaching / animal rescue / Man - Animal conflict, large scale illegal felling, forest fires, illegal grazing encroachment on forest land)

Complaints/queries related to the above 5 categories are forwarded to the respective DCF/ ACF on their mobile numbers.Non-emergency helpline services.

Advantages of Hello Forest Helpline create awareness about forest. Call Center contribution for 4 crore plantation drive.

CONNECT

 CONNECT

SAAR CONNECT offers contact centre solutions and customized training programs for a multitude of businesses. Our programs benefit our clients directly and result in increased productivity, improved client customer relationships and higher efficiency. 
We at SAAR CONNECT understand the criticality of healthy client customer communication and our staff works diligently to preserve and improve on this fragile relationship.An efficient communication structure leads to improved transparency and increased goodwill between an organization and its customers; we understand that and our efforts are directed towards strengthening these relationships overtime.
At SAAR CONNECT we follow a 5 Level system; the system is designed to implement a robust and reliable communication structure for our clients. Every step is customized to match the profile of the business operation thus ensuring operational efficiency.

• Customer Services/Helpline (Hello Forest, Skill development, Co-operative, Election Depart., 181 CM Helpline, MIDC, etc.)
• Lead Generation
• Tele Sales
• KYC Management
• Data Management System
• Field Operations
• New Customer Acquisition
• Credit Risk Management
• Appointment Setup

Verticals:

• IT
• Telecom
• Banking
• Insurance